This course will allow IRCC members to be equipped with the knowledge and practical skills in handling crisis situations that can lead to racial and religious conflicts through the three-step method of analyzing and planning the before-during and-after crisis events.

Workshop Objectives

• To provide participants with the practical skills and personal confidence to prepare for, identify and respond appropriately to a crisis in Singapore’s racial/ religious relations.

• To prepare participants to handle any type of interview associated with such a crisis comfortably and professionally, to craft and deliver key messages convincingly and to avoid controversy.

Programme Outline

• What is crisis management?
  • Understand potential areas of crisis in Singapore’s racial/religious landscape
  • Understanding the stakeholders in such a crisis
  • Case studies of racial and religious relations crisis in Singapore

• Crisis Preparedness – Preparing key messages in anticipation of a crisis in racial/religious relations and Preparing your team for a racial/religious crisis

• Crisis Response – Tips on managing the agenda during a crisis situation

• Crisis Recovery – Guidelines on how to apply key learnings from a crisis to help avoid any recurrence

• Social Media Crisis – Case studies of social media incidents involving inter-racial/religion relations in Singapore

• Practical Workshop – Using practical sessions and a customised crisis scenario role-playing to reinforce the learning points and develop confidence in crisis management within workshop participants

Target Audience

IRCC members and Representatives from Religious Organisations